Before You Begin
Despite its name, a shared mailbox provides access to more than just email. Like any Exchange account, a shared mailbox grants access to email, calendar, and contacts.
To add a shared mailbox in Outlook 2010, you must first be granted permission to access that shared mailbox. Your department might request a shared mailbox and designate a few employees to have access to it.
A shared mailbox allows you to work together with other staff members in shared environment. Changes made by one person are seen by others who have access to the shared mailbox. For example, if one person adds an event to the calendar for the shared mailbox, that event is accessible to the others. Likewise, if an email message was deleted from the Inbox by one person, it is deleted for the others as well.
Add Shared Mailbox
To add a shared mailbox in Outlook 2010, do the following:
Open Outlook 2010.
Click File.
Click Info on the left.
Click the Account Settings button and select Account Settings….
Select your Exchange account.
Click the Change button at the top of the window ….
Click More Settings….
Click the Advanced tab.
Click the Add button.
Enter the name of the shared mailbox and click OK.
Click Apply and then click OK.
Click Next.
Click Finish.
Click Close.
Click Mail on the left. The shared mailbox appears on the left side of the screen. Expand the mailbox to view its contents.
You can now added the shared mailbox to Outlook 2010.